Mission & Goals
The Brighton Area Fire Authority is dedicated to the protection of life and property through safe work practices and policies, training, and continuous improvement as set forth by management and administered in a professional and courteous manner through daily interaction with our customers.
Our key goals are to:
Prevent Harm or Loss
Survive and Be Safe
Be Kind and Respectful to Others
In striving for our goals, our objectives are:
To deliver the best possible service to our customers.
To always treat others with respect, kindness, patience, and consideration.
To always attempt to achieve a standard problem solving outcome; quick/ effective/ skillful/ safe/ caring/ managed.
To regard everyone as a customer.
To consider how and what you are doing appears to others.
To not disqualify the customer with your own qualifications.
That our basic organizational behavior must remain customer focused.
That we must continually improve our customer service and performance.